Standard shipping can typically take 5 to 7 business days, but we are seeing a slight delay in shipping and delivery time for customers in Alaska, Hawaii, and Puerto Rico. Due to increased demand, Expedited shipping is currently unavailable.
Can I cancel a one-time order?
If your order has already been processed for shipping, which normally happens within one hour of placing it, we are unable to cancel your order. Please contact us as soon as possible if you would like to edit your recently placed order.
Can I change my shipping address after I submit an order?
If your order has already been processed for shipping, we are unable to change your shipping address. Please contact us as soon as possible if you would like to edit your recently placed order.
Do you ship to Canada/Internationally?
We currently only ship to the continental US, but are working diligently to grow!
How are orders shipped?
Orders are shipped via UPS Ground.
What is your return policy?
Defective products purchased from PlantFolkFoods.com: To inquire about a refund on defective products purchased from PlantFolk's website, please contact us. Products are deemed defective at PlantFolk's discretion. If the products are deemed defective, they can be refunded at partial or full refund to the credit card on file. Please note that minor damage to packaging is not considered defective.
Defective products purchased from another retailer: All products thought to be defective purchased from a retailer must be returned to the retailer for replacement or refund. PlantFolk cannot issue partial or full refunds for defective products not purchased through PlantFolk's website.
Non-defective products: There is a no refund policy on non-defective products.